Terrence J. Gatsby, Ph.D.

“Transforming Companies and Communities Through Technological Innovation”

About Me

Personal Info

Terrence J. Gatsby

About Myself

As a technology Leader with 20+ years of IT experience including 15+ years of broad-based management in Systems Design and Development, Implementation and Support, I have effectively managed broad areas of major project solutions in support of business objectives and corporate goals. I have installed vision and creativity to drive forward new cost effective technology services with innovative strategies resulting in competitive positioning and accelerated revenue growth. I have a verifiable history of enhancing business development, as well as implementing best system procedures and project developments through the application of advanced technical acumen coupled with highly developed interpersonal skills.

Currently the Chief Information Officer (CIO) at Clout.com

Certified in IT security, networking, and project management. A unique combination of educational certifications, ambition and diverse organizational experience, and a simple philosophy helps guide my work and personal life: nobody accomplishes much by themselves, it takes a team effort and help from the experts around you.
On the job, I deliver superior administration by utilizing effective communication and negotiation skills, as well as business and technological strategies, systems analysis, project and budget management to support efficiency and maximum returns. Colleagues describe me as a progressive and proactive individual who can be relied on to offer superior solutions that deliver profitable results on time and under budget. My vision is “To be recognized as a world class technology leader in quality & value and also a critical component of corporate strategy who is loved by all clients and staff. “

Professional Experience


Chief Information Officer

2017 - Present

Clout uses bank data and A.I. to leverage the power of community and technology, delivering cash back on every purchase at 1000s of merchants. Using a data-driven platform Clout links consumers, merchants and over 19.000 banks to record transactions, identify rewards, audit earnings and record important spending data.

Responsible for strategic business planning and product development.

  • Managed front-end, back-end and middle-tier teams to assure code quality and on time delivery in adherence with product architecture and business requirements.
  • Increased efficiency of development group by 25% through matrix organizational structure that allowed for responsive shift of experts to meet user needs.
  • Reduced software defects from 450/month to 35 by assigning developer accountability, establishing firm rules for object oriented module re-use, and introducing advanced code generation tools.
  • Reduced staffing by over 25% within first 3 months while supporting increased business requirements.
  • Decreased the amount of trouble tickets by 90% using new quality and development procedures.
  • Reduced software downtime from 50% to <2%.
  • Implemented rigorous development and testing processes decreasing software defects by 60%.
  • Slashed manual processes by 50% with resultant reduction in overhead costs.
  • Reanalyzed AWS infrastructure, eliminated unnecessary resources and reduced costs by 33%.

IGM Global, Inc.

Chief Technology Officer

2015 - 2017

IGM is a Korean corporation that specializes in educating corporate executives. IGM has trained over 15,000 executives from large global companies such as Samsung, LG, BMW, IBM, etc. It is the largest executive training center in the world. With the creation of IGM Global, Inc., IGM now provides the same level of training by recognized global thought leaders to executives online all over the world.

Involved in all aspects of business strategy and operations. Driving transition of IGM from subscription-based model to transactional, B2B model.

  • Effectively led the company to attain a leadership position in preparing C-Level executives for the 4th industrial revolution.
  • Fundraised $1.2 Million in a 3-month timeframe.
  • Managed a global IT which stretched across 15 countries & 4 continents
  • Effectively managed offshore development accruing a savings of $325,000.
  • Jump-started the design and implementation of a world-class online educational platform which has a global footprint serving regions all over the world with localized content.
  • Led a product localization in 15 countries in English, French, German, Indian, Japanese, Korean, Malay, Mandarin, & Spanish.
  • Spearheaded the design and implementation of a technology architecture and online educational platform initiative built on an extensive Amazon Web Services cloud-based environment with a global content delivery network (CDN) which guaranteed a 99.996% uptime and over $3 Million in revenue for the first 9 months after launching the product line.

Hybrid Logic Media, LLC.

Director, IT

2011 - 2015

Hybrid Logic Media (HLM) was an industry leader in professional websites and mobile application designs, strategy, development, and hosting. HLM produced successful online solutions for organizations in the media and entertainment industry, including networks, venues, publications and more. In 2015, the business was acquired by a larger media and entertainment company to enhance their services.

Responsible for overall technology vision, product development, and customer delivery for a 100+ person web development company servicing a large number of media and entertainment companies. Led all aspects of architecture, software and product development, including all make vs. buy analysis, investment rationalization, and delivery schedule for high-end clients.

  • Created new cloud-based product offerings and accompanying organizational division to drive and support sales and new customer acquisition which led to a significant rise in revenue.
  • Reduced the development lifecycle 30% by streamlining process through the implementation of ITIL, instilling accountability and upgrading tools and training.
  • Delivered profitable P&Ls with revenues ranging to $9.5Million
  • Implemented IT outsourcing and offshoring strategies resulting in 1.7 Million development cost savings.

PJM Interconnection

Senior IT Architect

2005 - 2012

Senior Network Engineer

2001 - 2005

PJM is responsible for managing the electric grid of the eastern United States. It is a regional transmission operator (RTO). It is the primary part interconnection grid operating an electric transmission system serving the entire eastern United States. It is also the world’s largest competitive wholesale electricity market, which is conducted through an online day-ahead like NASDAQ.

Sr. IT Architect
Managed $40 million budget for all software and hardware, license term subscriptions, and consulting contracts by collaborating with cross-functional teams such as Procurement, Legal, IT and Engineering in reviewing terms and conditions, determining requirements, and negotiating pricing. Provided quarterly reports of spend on expenses and amortized fees. Selected with several other individuals to design and implement the NextGen power grid for the eastern United States.

  • Managed a technical staff of 35+ and budget of $40 Million for 4-year project.
  • Reduce server footprint and create a dynamic infrastructure by employing cloud computing and other recommendations resulting in the virtualization of 90% of the systems responsible for power grid and wholesale market reliability.
  • Implemented 1,600 virtual systems & decommission 2,300 physical systems cutting operational cost by 36% while simultaneously increasing grid efficiency.
  • Led a global design and implementation of a large SOA (service oriented architecture) initiative for eastern US power grid saving grid members over $5 Million annually.

Sr. Network Engineer

Recruited to help standup electrical wholesale market system in web-based internet trading system.

  • Spearheaded implementation of technology architecture initiatives including current and future technologies (i.e. networks, mainframe, distributed/grid systems, UNIX, VM, and WIN systems) taking reliability from 89.65% to 99.995% uptime.


Bachelor of Science in Information Technology

University of Phoenix
2002 - 2006

The Bachelor of Science in Information Technology (BSIT) program provides the knowledge to successfully apply information technology theory and principles to address real world business opportunities and challenges. The program covers fundamental and advanced knowledge in a variety of IT related topic areas. The program provides the opportunity to specialize through the selection of University of Phoenix IT academic certificates, aligned to industry certifications, to support IT career goals.

Masters of Science, Metaphysical Science

University of Sedona
2014 - 2015

Metaphysics deals with basic philosophical questions such as: What is being? What is truth? What is the essence of something? Is reality one or many? Metaphysics and Epistemology focuses mainly on the question of how these metaphysical questions are affected by hermeneutical philosophy as it has been developed in the 19th and 20th century. In particular, this impact is examined in discussion with the work of philosophers such as Schleiermacher, Dilthey, Husserl, Heidegger, Gadamer, Ricoeur and Derrida.

Quantum theory and quantum physics have added new dimensions to what we now call metaphysical science, providing us with tested and proven models that demonstrate how our physical world is not really physical. Neuroscience and consciousness studies have shown how the world we experience as physical is created by thought and feeling in the mind.

Metaphysics has taken on new meaning in an age of rapid change and planetary interconnectedness. Answering the questions of who we really are and the true nature of our existence is no longer a personal issue. These questions and how we answer them are now first and foremost in whether or not humanity can survive and flourish on this planet in a healthy and civilized manner.

Doctor of Philosophy, Transpersonal Counseling

University of Sedona
2015 - 2017

The founding principle of Transpersonal Counseling is the recognition of the existence of a dimension to human nature greater than the individual. The basic philosophy is that connecting with this larger part of one’s self is instrumental in heightening and invigorating creativity, health, and full human potential. Transpersonal Counseling focuses on the nature of humanity, the nature of the universe, the nature of reality, and holistic living. This principle is expressed through twin goals.It encourages individuals to test personally and to apply these core concepts in order to grow toward integration of body, mind, and spirit. Individuals are also encouraged to transform the growth they experience into profound service to others.

Transpersonal counselors use various depth psychologies and techniques to help clients such as analytical psychology based on Carl Jung’s work, archetypal psychology of James Hillman, spiritual psychology of Robert Sardello; psychosynthesis founded by Roberto Assigoli, and the theories of Abraham Maslow, Stanislav Grof, and others. Transpersonal counseling is an eclectic field that studies the transpersonal, self-transcendent or spiritual aspects of human experience. Transpersonal counseling is concerned with the study of humanity’s highest potential, attempting to describe and to integrate spiritual experience within modern psychological theory.


Certified Project Manager

Project Management Leadership Group, Inc., Atlanta, GA

Certified in Homeland Security – Level 3

American Board for Certification in Homeland Security, Springfield, MO

Certified Cisco Design Associate (CCDA)

Cisco Systems, San Jose, CA

Certified Cisco Network Associate (CCNA)

Cisco Systems, San Jose, CA

Certified Cisco Network Professional (CCNP)

Cisco Systems, San Jose, CA

Certified CheckPoint Security Associate (CCSA)

CheckPoint Systems, Thorofare, NJ

Certified CheckPoint Security Expert (CCSE)

CheckPoint Systems, Thorofare, NJ

My Skills

Personal Skills

  • Team Oriented
  • Flexible
  • Creative
  • Deligence
  • Reliability
  • Personal Integrity
  • Positive Work Ethic
  • Great Communicator
  • Rigor
  • Responsible
  • Funny
  • Labour








Profesional Skills

Operational Excellence

  • Team accountability
  • Development of SLAs and KPIs
  • Employee selection and development

IT Strategy Development and Implementation

  • Solutions evaluation
  • Technical knowledge
  • New product development

Focus on Customer and Business Objectives

  • Provides IT thought leadership to support business objectives
  • Effective budget management
  • Focus on revenue generation

Relationship Builder

  • Effective team leader
  • Drives alignment between stakeholders
  • Professional communicator

Technical Skills

Amazon Cloudwatch 55%
Amazon Elastic Block Store (Amazon EBS) 80%
Amazon Elastic Compute Cloud (Amazon EC2) 90%
Amazon Elastic Load Balancing (ELB) 75%
Amazon Cloudfront – Content Delivery Network (CDN) 80%
Amazon Relational Database Service (RDS) 65%
Amazon Route 53 (Route53) 95%
Amazon Simple Storage Service (S3) 80%
Apache Web Server 90%
Microsoft Exchange Server 70%
Microsoft SQL Server 65%
MySQL Server 87%
Oracle 80%
VMware 85%
Back-Up and Storage Devices 75%
Cisco Router 94%
Cisco Switches 96%
Firewalls 93%
HP Blade Centers 86%
HP Blade Centers 70%
HP Servers 85%
IBM Blade Centers 81%
IBM P-Series 76%
IBM Storage Systems 77%
NetApp Storage 82%
Storage Area Networks (SAN) 85%
Border Gateway Protocol (BGP) 87%
Enhanced Interior Gateway Routing Protocol (EIGRP) 92%
Multiprotocol Label Switching (MPLS) 83%
Open Shortest Path First (OSPF) 72%
Routing Information Protocol (RIP) 94%
Transmission Control Protocol/Internet Protocol (TCP/IP) 98%
User Datagram Protocol (UDP) 94%
Disaster Recovery/Fault Tolerance 82%
Domain Name System (DNS) 98%
Hardware Appliances 88%
LAN Knowledge 98%
Load Balancers 96%
Network Architect 92%
Network Design and Implementation 97%
Network Performance Tuning 93%
Network Security 93%
Remote Access 97%
Virtual Private Networks (VPN) 96%
VoIP (Nortel & Cisco) 83%
WAN Infrastructure 98%
Wireless Networks 91%
Amazon Linux 75%
CentOS 60%
Linux 85%
Microsoft Windows Server 80%
Red Hat Enterprise Linux 70%
Ubuntu Server 85%
Branding & UX 87%
PHP Development 83%
Web Design 93%
WordPress 95%

Selected Relevant Experience

  • Established department goals, objectives and operating procedures, identifying opportunities for appropriate and cost-effective investment of financial resources in IT systems and resources.
  • Orchestrated Operations Excellence initiative, including change management, root cause analysis, emergency system restorations, and daily service reviews.
  • Managed performance and development of leaders and team members across multiple IT disciplines. Executed transactional and transformational activities by leadership example.
  • Identified, researched and provided recommendations on IT projects to create new revenue streams by selling services to outside organizations. SME for sales of these services.
  • Secured client contract extensions based on consistent performance. Earned client trust through collaborative approach to problem solving and stable operations.
  • Successfully managed multiple budgets in excess of $40MM. Managed planning, tracking and forecasting Operations group financial budget.
  • Evaluated, determined and communicated risks and ROI associated with IT investments to executive management.
  • Researched and implemented new technologies and processes related to servers, operating systems, systems management, storage systems, database systems, virtualization, cloud OS and networks to reduce IT costs for increased profitability, efficiency and performance.
  • Defined strategic plans that optimized the use of IT with business goal alignment. Created short range plans with clear objectives that cascade into longer-term strategies.
  • Designed, implemented and maintained the corporate network, extranet/intranet networks and internet networks across multiple data centers.
  • Led cross-functional IT teams of 35+ infrastructure subject matter experts and engineers to implement IT infrastructure solution for the next generation power grid.


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Phone number:

+1 (323) 984-8300

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